Max cashout $20 AUD
Privacy Policy
Hollywood Aus Casino respects your privacy and is committed to handling personal information carefully. This Privacy Policy explains what information an online casino site may collect, why it is used, how it may be shared, and the choices available to players in Australia. By using the website, creating an account or contacting support, you acknowledge that your information may be handled as described below.
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Information we may collect
When you use Hollywood Aus Casino, information may be collected directly from you, automatically through your use of the website, or from service providers involved in operating the site. The type and amount of information handled will depend on the services you use, the transactions you make and any legal or security checks that apply to your account.
Table of contents
Account and identity details
To create and manage an account, the site may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. Some of this information may be needed to confirm that an account belongs to the person using it and to help maintain accurate records.
Verification information
For age, identity, payment or security checks, the site may request verification documents or information. This may include documents or details used to confirm your identity, age, address, source of funds or other account information where appropriate. Verification material is handled for checking purposes and may be reviewed with the assistance of specialised verification or security providers.
Payment and transaction records
The site may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transaction activity. Payment providers may process payment information under their own privacy terms. In many cases, the casino site receives transaction details or payment status rather than complete payment credentials.
Device, usage and cookie information
When you visit the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session times and referring website. The site may also use cookies, pixels or similar technologies to remember preferences, support account functions, understand website use and help protect the platform.
Communications and support information
If you contact customer support, the site may keep your messages, account references, identity checks and other information needed to respond. Records of complaints, requests and account assistance may be retained so that issues can be reviewed and support can be provided consistently.
How information is used
Personal information is used only for purposes connected with operating, securing and improving the website and its services. The main purposes may include the following:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Providing website features, account services and customer support.
- Confirming age, identity and account information where required.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting suspicious, unauthorised or prohibited activity.
- Meeting legal, regulatory, tax, accounting and responsible gambling obligations.
- Managing complaints, disputes, reviews and requests made by players.
- Monitoring website performance, resolving technical problems and improving the user experience.
- Sending service messages, security notices and account-related communications.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Information may also be used to enforce the website’s terms, protect players and the business from harm, and investigate activity that may affect the integrity or security of the platform. Where information is no longer needed for a particular purpose, it may be removed, anonymised or retained only where there is a legitimate reason to do so.
Marketing choices
You may receive promotional messages only where this is permitted and an appropriate basis exists. You can usually unsubscribe by using the option in a marketing message or by contacting support. Stopping marketing messages will not normally stop important service communications, such as messages about your account, transactions, security or changes to relevant terms.
Cookies
Cookies are small files or similar technologies stored on your device. Some are needed for functions such as signing in, keeping a session secure and remembering choices. Other cookies may help measure website use, understand traffic or support relevant communications. You can manage or disable cookies through your browser settings. If you block necessary cookies, parts of the website may not work correctly.
Sharing, security and retention
Personal information may be shared when this is reasonably necessary to provide services, protect the website or meet an obligation. Information may be shared with trusted service providers that support account administration, payment processing, identity verification, fraud prevention, technology, hosting, analytics, customer support or communications. These providers may access information only for relevant services and are expected to handle it appropriately.
Information may also be disclosed where required or permitted by law, in response to a valid request, to protect rights and safety, to investigate suspected fraud or misconduct, or in connection with a business change. The site does not intend to sell personal information as a standalone product. Any third-party service may have its own privacy policy, and you should review those terms when relevant.
Security measures
Reasonable technical, administrative and operational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission and staff or provider confidentiality requirements. No online service can guarantee absolute security, so you should use a strong, unique password and keep login details private.
If you believe that your account or personal information has been accessed without permission, contact support as soon as possible. Do not send passwords or complete payment credentials in an ordinary support message unless you are given a secure method for doing so.
Storage and retention
Information may be stored by the site or by service providers in Australia or other locations, depending on the systems used to operate the website. Appropriate safeguards should apply to information handled by relevant providers. Some records must be kept for a period required by law even after an account is closed. This can include account, verification, transaction, security and communication records. Retention periods depend on the type of information and the reason it must be kept. When retention is no longer required, information may be securely deleted or anonymised.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing reason to retain it, and withdrawing consent to marketing.
How to make a request
To exercise your data rights, contact support@hollywoodauscasino.online. Please explain what you are requesting and provide enough information for the account or records to be identified. For security, you may be asked to verify your identity before information is released, corrected or deleted. This helps prevent someone else from making a request about your account.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected.
- Deletion: ask for your information to be deleted where it is no longer required and there is no overriding reason to retain it.
- Marketing consent: withdraw consent to promotional communications at any time. This will not affect processing that is needed for account services, security or legal obligations.
A request may be refused or limited where disclosure, correction or deletion would affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a legal or operational requirement. If information must be retained, it may be restricted from ordinary use while the retention requirement continues.
Policy updates and questions
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will apply when it is published on the website. You should review this page periodically, particularly before continuing to use the site after an update. If you have a privacy question or are unsure how your information is handled, contact support@hollywoodauscasino.online.
