Responsible Gaming

Hollywood Aus Casino is committed to promoting safer gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. This page provides practical information to help you stay in control, recognise possible warning signs and seek support when needed.

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Gambling should remain entertainment

Gambling involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not predict future results. Every bet can result in a loss, so you should only gamble with money you can comfortably afford to lose after your everyday needs and financial commitments have been covered.

Table of contents

Gambling should remain entertainment Ways to stay in control Recognising gambling harm Support, age and safer access

Do not view gambling as a source of income, a solution to debt or a way to recover losses. Chasing losses can lead to larger bets, longer sessions and increasing financial pressure. If you lose money, accept the result and take a break rather than trying to win it back.

Before you play, consider setting a personal budget and time limit. Treat that budget as an entertainment expense. Once the limit has been reached, stop playing. Keeping gambling separate from essential household money can help reduce the risk of financial harm.

Only gamble when you are calm, alert and able to make clear decisions.
Set a spending limit before starting and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Never borrow money, use credit intended for essentials or sell possessions to gamble.
Avoid gambling when affected by alcohol, medication, drugs, stress or strong emotions.
Remember that gambling is not a dependable way to earn money.

Ways to stay in control

Using practical limits can make it easier to manage your play. Account tools and controls may be available to help you monitor activity, restrict deposits or take a break. The availability and operation of particular tools can depend on the account, product and applicable requirements. Review the options available through your account and use them before gambling if you believe they may help.

Set personal limits

A deposit limit can restrict the amount you add over a selected period. A loss or wagering limit may help you manage the amount you are prepared to risk. A session or time reminder can prompt you to pause and review how long you have been playing. Choose limits that are realistic for your circumstances and avoid setting them at a level that encourages you to spend more than planned.

Take a break or self-exclude

If gambling no longer feels enjoyable or you are finding it difficult to stop, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a restriction designed to prevent access to gambling for a selected period or, where available, in accordance with the relevant process. During a break or exclusion, do not create another account or attempt to get around the restriction.

Keep your account secure

Your account should be used only by you. Keep login details private, use suitable security settings and do not allow another person to gamble through your account. If you believe someone else has accessed your account, stop using it and contact the available support team through the website. Account security can also help prevent children and other vulnerable people from accessing gambling services.

Decide how much time and money you can spend before you begin.
Record or review your deposits, bets and outcomes so your activity remains visible.
Stop when your budget or time limit is reached.
Do not increase limits simply because you have lost or want to continue playing.
Take a longer break if you feel frustrated, anxious or unable to stop.
Ask someone you trust to help you keep to your plan if necessary.

Recognising gambling harm

Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. People may not always notice the change immediately. Consider your habits carefully and be honest about how gambling makes you feel and how it affects other parts of your life.

Possible warning signs

Spending more time or money gambling than you intended.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Trying to recover losses by placing larger or more frequent bets.
Feeling restless, irritable or upset when attempting to stop.
Hiding gambling activity, losses or account transactions from family and friends.
Borrowing money, missing payments or using money set aside for essentials.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Arguing with people close to you because of gambling.
Neglecting work, study, family responsibilities, sleep or health.
Feeling regret, shame or anxiety after gambling but continuing to play.

One warning sign does not automatically mean that you have a gambling disorder, but it is a reason to pause and review your behaviour. You do not need to wait for a crisis before asking for help. Speaking openly with someone you trust or an appropriately qualified support service can be a useful first step.

If you are concerned

Stop gambling and consider using available account restrictions or self-exclusion options. Avoid trying to solve gambling-related financial problems through further play. Review your finances, protect access to essential funds and speak with a trusted person. A financial counsellor may be able to help you understand your options, while a health professional or gambling support service can assist with the emotional and behavioural aspects of gambling.

Support, age and safer access

If gambling is affecting you or someone close to you, support is available in Australia through gambling counselling, health services, financial counselling and community organisations. Services may offer confidential information, counselling, practical tools and referrals. Search for an appropriate Australian support service in your state or territory, or speak with a qualified health professional. If you or another person is in immediate danger, contact emergency services.

You should not gamble if you are under the legal gambling age that applies to you. Adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices. Use account security controls, keep passwords private and supervise shared devices where appropriate. Gambling should never be presented to children as a normal way to make money.

Hollywood Aus Casino may apply responsible gaming checks and account controls in accordance with applicable requirements. We may ask for information to verify an account, assess activity or support safer gambling measures. Restrictions, suspensions or other actions may be applied where required or where activity raises responsible gaming concerns. These measures are not a substitute for personal limits, professional advice or support.

If you would like help with responsible gaming tools, account restrictions or a break from play, use the available support option on the website. Please provide enough information for your request to be understood, but do not send sensitive information through an insecure channel. We will handle requests in accordance with applicable privacy and legal requirements.

Responsible gambling is a shared responsibility. Make informed choices, keep your play within planned limits and seek help early if gambling stops being enjoyable or begins to affect your life.